A question of selection: How to choose the right business IT system

In 1965 Gordon E. Moore predicted that computing power would double in terms of processing power every two years, by which time one would be expected to pay half the prior price. This prediction is today popularly referred to as ‘Moore’s Law’ and so far, has defined why technological hardware has persistently become faster, smaller, and cheaper over time.

In contrast, the cost of software, the underlying instructions that controls hardware towards performing a suite of tasks, has been consistently getting increasingly expensive over the very same timeframe. This is largely due largely to the cost of developing applications by several expensive professionals (i.e. systems’ analysts, designers, developers, etc.)

Set against this background, it is not difficult to understand why selecting the right business IT system has become such a serious and critical undertaking for any business organisation. The significant capital investment (in both effort and money, amongst other factors) necessary to select the right solution makes it imperative that the right approach is adopted in order to select the right IT solution. Failure to do so could potentially have long-term negative impact on the overall business organisation.

Needless to say, choosing an IT system based on such criteria as overall popularity, social media opinions or even the general look-and-feel is often a path that is eventually doomed for failure.

Any decision must be based on having a clear suite of requirements that are ranked across distinct categories that fundamentally emulate the ‘MoSCoW’ prioritisation approach.

In today’s digital age, it is relatively easy to identify which solutions could best address the established requirements. However, it is always reasonable to invite the respective suppliers to provide a detailed response to these very same requirements.

Contrary to popular thinking, adjudicating the individual and potential suppliers is actually a highly scientific process that goes far beyond the usual demo or free trial. If it is approached within a formal structure, the result can point towards the right solution for the identified requirements.

Adopting the right approach ensures that one will be able to determine the degree of fit of each potential solution, specific strengths, and potential shortcomings as well as future and potential capabilities that may have not been even considered.

Implementing IT solutions will always present a challenge for any organisation. However, ensuring that the right system is implemented provides a strong foundation towards success.

That’s where iMovo comes in, an innovative market leader in advisory services related to digitalisation and Customer Experience (CX) solution provision.

Starting out as a pioneer in the field of CX, more than a decade ago, iMovo today supports clients across a number of markets including UK, France, Italy, Spain, Greece, Cyprus, Portugal, Malta, and the Middle East.