Digital security firm ESET recognised as a ‘Notable Provider’ in Forrester’s European MDR Report

ESET has further strengthened its standing in the European cybersecurity sector following its recognition as a ‘Notable Provider’ in Forrester’s Managed Detection and Response Services in Europe Landscape, Q2 2025 report.

The publication, which analyses 26 MDR providers, acts as a strategic guide for security and risk leaders navigating a fast-changing and competitive MDR market.

Forrester defines MDR as a service that enhances XDR tools with broader telemetry, from identity and cloud to networks, APIs, and applications, allowing for precise threat detection, investigation, and response. ESET’s inclusion showcases the company’s growing influence in delivering proactive, intelligence-driven cybersecurity services tailored for organisations across Europe.

“Being featured in this landscape reflects the work our teams have put into building a truly resilient MDR offering,” says Mr Georgiades. “European organisations want clarity, speed, and trust when dealing with threats. Our approach is to provide all three through a combination of technology and expert analysis.”

ESET’s MDR services are anchored by its XDR-enabling solution, giving organisations comprehensive visibility across endpoints, networks, and cloud environments. With more than 30 years of research fuelling its threat intelligence, the company continues to advance automated detection, multilayered protection, and region-specific cybersecurity expertise.

“Local context matters,” Mr Georgiades adds. “Regulations, threat patterns, and operational needs differ across Europe. Our heritage in the region allows us to deliver MDR services that feel genuinely aligned with customers’ realities, not just generic offerings.”

ESET encourages businesses to track improvements in detection accuracy, false positive reduction, incident response times, and overall threat visibility. Its MDR service achieves response times as fast as six minutes in certain environments; a benchmark the company says reflects real operational maturity.

“Speed is important, but speed without accuracy only creates noise,” Mr Georgiades explains. “What organisations should expect from an effective MDR service is faster detection, clearer insights, and fewer distractions so teams can stay focused on what truly matters.”

Frameworks such as Forrester’s CART model (Completeness, Accuracy, Relevance, Timeliness) further help organisations objectively assess threat intelligence quality over time.

ESET recognises that many organisations lack the in-house expertise needed to manage modern threats. The company advises businesses to first strengthen fundamental security practices such as patching, endpoint protection, and access control, before integrating MDR.

“MDR is not just for large enterprises,” Mr Georgiades notes. “Smaller IT teams benefit significantly because they gain access to seasoned threat hunters and analysts who can act immediately on their behalf. You don’t need a big Security Operations Center to achieve enterprise-level security.”

Automation also plays a key role, with ESET encouraging teams to automate routine reporting, compliance tasks, and alert triage where possible.

ESET expects artificial intelligence to play an expanding role in MDR, particularly in accelerating detection and initial containment. However, the company is clear that certain types of response should always remain under human supervision.

“AI is excellent for speed and scale,” Mr Georgiades says, “but when you’re dealing with critical infrastructure or sensitive operational systems, human judgment must remain in control. The future isn’t AI replacing analysts – it’s AI empowering them.”

ESET’s MDR platform allows organisations to suppress automated responses in high-stakes environments, ensuring final decision-making remains in expert hands.

ESET’s appearance in the Forrester landscape highlights the company’s ability to combine global threat intelligence with regional expertise, helping organisations stay ahead of increasingly sophisticated cyber risks.