Updated: Epic restores all services after roadworks cut fibre cable

On Thursday afternoon, Epic customers who suffered service disruption when unrelated roadworks cut a fibre cable saw their connectivity restored.

In a statement, the telecoms company wrote:

“As Epic announced earlier today, mobile connectivity and Plug & Play fixed services were impacted in the South, whilst for home internet services for some packages affected all customers. Home Internet customers had these services reinstated hours later, with Epic’s team on the ground working to resolve the issue affecting mobile customers. By late afternoon over 95 per cent of connectivity interrupted has been reinstated.  Epic uses a multi-infrastructure approach, which is why this affected customers on a number of tariffs.”

*** Earlier ***

Epic has informed customers experiencing home and mobile service disruption that the interruption has been caused by third parties who cut a fibre cable while carrying out roadworks.

‘We are sorry for any inconvenience caused by this, and we are rapidly working to resolve this issue within the day and will have further later on,” the telecoms company informed its customers in a public statement.

As at 11.23am, some customers reported online that they have been left without any network coverage for around two hours. Epic hopes to resolve the issue within today but gave no concrete indication as to when customers can expect uninterrupted service.