‘People bring their best when they feel supported and valued’ – CLA Malta’s Dorianne Campbell

“In a landscape where businesses are constantly competing to attract and retain the best team members that give them an edge, a strong culture that treats people as one of the organisation’s most important assets is no longer optional – it is a differentiator,” says Dorianne Campbell, Head of People and Culture at CLA Malta.

“In fact, today we refer to our efforts as ‘People and Culture’ because what we do places the individual – and the culture they bring with them – at the centre of our company.”

With 17 years’ experience in the field, including time in large-scale manufacturing companies addressing a wide range of needs, Dorianne brings with her the conviction that genuine appreciation for team members fuels both innovation and performance. At CLA Malta – which delivers tailored business consulting and specialist support, acting as a strategic core partner for its clients – this approach aligns closely with the firm’s mission.

Through services spanning audit, tax advisory, business advisory, and global mobility solutions, the firm’s success depends on the people who bring these to life.

“Without the people who run departments, meet clients and strike deals, no organisation can operate or succeed,” she continues. “Every individual brings unique characteristics, beliefs, values, and personality. Given that we often spend more hours at work than with our loved ones, it is crucial that we feel appreciated, seen and listened to in the workplace.”

This philosophy has become particularly relevant at CLA Malta, where the team has grown rapidly to 140 professionals in a very short period. Its workforce represents a tapestry of nationalities and backgrounds, working side by side in a truly international environment.

Integration, Dorianne notes, cannot be imposed. “People naturally interact with those they feel most comfortable with, but our role is to create the conditions where everyone feels part of the team. That sense of belonging makes a real difference.”

“A healthy work culture doesn’t just retain employees; it transforms them into advocates for their company. When people feel supported and valued, they are more likely to bring their best ideas forward and speak positively about their organisation in the market.”

While perks such as study leave, flexible hours and remote working are welcome, they are only part of the equation. At CLA Malta, culture is cultivated through leadership that actively encourages inclusion, collaboration and open dialogue. Employees are empowered to think creatively, take ownership and help shape the future of the firm. In this way, culture becomes embedded in daily practice, not just written into policies.

Employer branding, Dorianne stresses, is another critical element. Platforms such as LinkedIn have made every employee a brand ambassador. “Authenticity is key,” she says. “The external image must reflect the real lived employee experience. When people feel proud of their jobs, they truly become the organisation’s most valuable assets.”

CSR initiatives, social activities and a commitment to listening all strengthen this bond, creating a workplace where pride naturally translates into reputation.

CLA’s recent move into new offices further reinforces this culture. “The new offices, apart from being visually attractive, were designed with employees in mind – featuring open layouts, breakout areas and full digital connectivity that encourage spontaneous conversation and collaboration. More than aesthetics, the space is a physical expression of our values of openness, well-being and balance. In a hybrid era, offices must be more than desks and chairs – they must function as hubs for innovation and connection,” Dorianne continues.

Still, Dorianne is clear that true belonging takes time, and building teams is a long-term project. “Trust is not built overnight. It requires consistency, open communication and concrete action on feedback. Employees need to see that their voices lead to real change. That is what builds belonging.”

In keeping with her philosophy, Dorianne regularly walks through different departments, listening directly to staff and sensing the atmosphere in each unit. “As the company grows, it’s vital that no one feels left behind or reduced to a number. The satisfaction I get when an issue is resolved, and an employee feels heard is incomparable.”

The diversity of CLA Malta’s workforce reflects the shifts shaping today’s workplace. Younger employees increasingly seek purpose-driven roles, while more experienced colleagues often value stability. Yet, as Dorianne points out, the core needs are universal: communication, growth, flexibility, and balance. “Bridging differences in communication styles or approaches to technology requires respect and adaptability,” she maintains. But when grounded in a shared mission, those differences become strengths.”

For Dorianne, the challenges ahead are clear. “Organisations must grow and innovate, but employees can suffer change fatigue if the pace feels overwhelming. That is where People and Culture becomes a crucial bridge, aligning business strategy with personal and professional growth.”

By connecting ambition to capacity, CLA Malta ensures that its people remain engaged, motivated and aligned with the company’s long-term vision. “Employee expectations are evolving quickly, with increasing emphasis on well-being, flexibility and personalisation. At CLA Malta, surveys, dialogue and data-driven insights help us anticipate these needs. Ultimately, cultural transformation is not about chasing trends – it is about creating an environment where people feel they belong, contribute meaningfully and grow.”

This interview was first carried in the 2026 edition of Business Now Magazine, the sister brand to BusinessNow.mt and produced by Content House Group.