Business First (B1st), Malta Enterprise’s front-facing division, has received an almost perfect scoring for its standard of service offered to the business community over the course of the pandemic.
The report forming part of the European Commissions’ Single Digital Gateway shows that queries from all sectors of industry were answered in a timely and satisfactory manner; an overall approval rating of 4.9/5.0 has been achieved.
“The last year and a half have been very challenging for all our staff given the sheer volume of e-mails, calls and enquires we received. As per emails alone during 2020 this stood at 63,421, in-bound phone calls were at 68,526 complimented by 13,831 walk-ins.
“The management team at ME and B1ST is proud of all our officials for going above and beyond and for offering help and support to all entrepreneurs, especially self-employed, family businesses and SMEs” said B1ST CEO Marika Tonna.
It was in 2017 that B1st set itself up as Malta’s one-stop-shop for business in a joint endeavour between Malta Enterprise and the Chamber of SMEs.
A hallmark of B1ST success is an ever-expanding list of Government entities that are providing their services out of its central office in Mrieħel. More recently, B1st teamed up with the Department of Industrial and Employer Relations (DIER) to provide workers with one-on-one customer care services. Under this guidance, entrepreneurs and start-ups can increase their respect and duty toward their workers, observing their rights, and fulfilling necessary obligations.
“Business First is to be commended for its indefatigable efforts in strengthening Malta’s entrepreneurial spirit. Buoyed by confirmation of their examplary work by 3rd parties we look forward to charting and supporting their future success. I join Marika in extending a special congratulatory thanks to all client-facing officials at ME and B1st who have been a point of reference for many during these difficult months”, concluded ME CEO Kurt Farrugia.
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