Maltese language ChatBot to be used in banking, finance and insurance and investments services sectors

An international collaboration with the Gozo Innovation Hub is developing a conversational ChatBot in the Maltese language aimed to be used in the banking, finance and insurance, and investments services sectors.

The Maltese language will be the first to be rolled-out, whilst other languages will follow.

This strategic partnership in this “ground-breaking AI project” will see the advanced ChatBot communicating with customers in the financial services sector, providing customer care support in Maltese.

The project, titled ‘The New Era of ChatBot’ is receiving support from Malta Enterprise under the Research and Development Scheme. It represents a strategic collaboration between Cartesio Ltd and the University of Malta, in partnership with AI and cloud technology Enables Noovle International, that already have a presence in Gozo.

The first prototypes to be developed will primarily operate in the field of financial services, however, it can eventually be deployed in other sectors including public service, tourism, customer services and other e-commerce services where online channels are available.

Valentino Benicchio, Director of Noovle International stated that the company is keen to explore new R&D opportunities in Malta, in the fields of sustainability, innovation and other smart technologies that can leverage experience and capabilities.

On the other hand, Francesca Caruso, Director of Cartesio Lits explained that this project has been the symbiotic relationship between academia and industry.

“This is the type of investment we want to attract to our shores as we continue pushing for a knowledge-based economy. AI has seemingly integrated into our daily routines and is increasingly crucial across different industries,” added Enterprise Minister Miriam Dalli.